Here are the Frequently Asked Questions (FAQ’s). From the technology to us at OPL. If you question hasn’t been answered here please do reach out to us via our Contact Us Page
About the Technology
What is VoIP?
VoiP is ‘Voice over Internet Protocol’. Sends phone calls over the internet or via Internet Protocol rather than a traditional phone line.
What is SIP?
SIP is another acronym that stands for ‘Session Initiation Protocol’. SIP is a signalling protocol used for initiating, maintaining and terminating real-time sessions that include voice, video and messaging applications.
What is Cloud PBX?
A Cloud PBX is a telephone system with internet connectivity, stored on a server, located in one of our highly secure data centres, located in either Gatwick or Byfleet. We run, manage and maintain this service, so you don’t have the hassle of having to run it yourself.
Am I tied into a long contract?
No, not at all. We don’t believe in tying our customers into lengthy agreements and take a very dim view of many of our competitors who do. Our terms are very simple – it’s a rolling, 30 day contract. That’s it.
Do I own the equipment installed?
If you have bought handsets from us, they’re yours to keep. In terms of the Cloud PBX, you rent this from us on a monthly basis.
What is ISDN?
ISDN stands for ‘Integrated Services Digital Network’. This type of connection handles multiple telephone calls simultaneously. It’s the most common connection type used by medium to large businesses. It will generally link into a PBX
Are the various systems backed up?
Yes, we perform weekly and monthly backups and always have a backup of your system.
Do I get 24/7 Support?
No, we provide support from Monday to Friday, from 8:30am to 6:00pm, excluding Public and Bank Holidays.
About Us
Why use OPL?
OPL Optimal Projects Limited has been in existence since 1995. We have a solid proven track record in delivering and supporting integrated communications technology. Just take a look at our testimonials to understand our expertise.
Am I tied into a long contract?
No, not at all. We don’t believe in tying our customers into lengthy agreements, and take a very dim view of many of our competitors who do. Our terms are very simple – it’s a rolling, 30 day contract. That’s it.
Do I own the equipment installed?
Some clients do own their equipment and even buy equipment from us. Some hire it, some have it as part of their office furniture deal. We can work with most equipment set-ups and will always let clients know if something needs upgrading or changing to improve the system.
Are the various systems backed up?
OPL (Optimal Projects Limited) has been in existence since 1995. We have a solid proven track record in delivering and supporting integrated communications technology. Just take a look at our testimonials to understand our expertise.
Do I get 24/7 support?
No, we provide support from Monday to Friday, from 8:30am to 6:00pm, excluding Public and Bank Holidays.
