If you don’t already have a customer relationship management (CRM) system to keep track of all customer interactions, chances are you’re thinking about implementing one.
PBX/CRM integration is vital if you are to make sure you retain maximum information within your CRM network. Linking your phone and CRM systems will also make you more productive when talking to customers, not least of all, because you’ll have relevant information on your computer screen.
We can supply modules that provide seamless PBX CRM integration. They link Open Source IP PBX and many CRM systems including:
Our modules provide various levels of support for these CRM systems including:
Some of the same features are also available when you link with other web-based applications. For example ‘click to dial’ can be used by any phone number displayed in a web browser whether it’s Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome. Click to dial functions also support Microsoft Outlook.
So for seamless, efficient customer relations management that helps you provide a better service leading, to customer loyalty, contact us about PBX/CRM integration.